This mid size group was in a closed benefit plan that offered no customization or flexibility. Employees were asking for options that weren’t available from their current carrier. To compound the problem, the Executive Director was operating in an information vacuum: he received no information regarding plan usage and the employees had not received an explanation concerning the scope of their benefits plan and what coverage was available. The organization wanted to provide a degree of customization to their employees and to have their team members better understand the coverage available in order to attract staff and grow in size.
In order to help the Tourism Association of Vancouver Island, we started compiling data with a benchmarking report that provided information on comparative plans for tourism organizations in British Columbia. We also surveyed the management staff to determine which types of benefits their employees valued most. With this data, we developed a customized benefit plan and selected the insurance carrier most appropriate for their needs.
In addition, we provided plan administration training and employee education sessions. Our employee focus included a demonstration of the new insurance company app so that members can easily find information about their benefits coverage, account balances, claims history and, of course, submit claims.
As part of our ongoing service, during the first year of the new plan, we examined the plan utilisation data every 3 months and scheduled an appointment with the Executive Director to review how the plan was being utilized and to make appropriate adjustments. On an ongoing basis we have two face to face meetings per year and continue with employee and plan administrator education and training.